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Terms and Conditions - Winelands Wellness Practice

Last Updated: 1 April 2026

 

1. Introduction and Acceptance

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By accessing or using this website, you agree to be bound by these Terms and applicable laws of the Republic of South Africa. If you do not agree, do not use the website.

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2. Practice Information

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Winelands Wellness is a psychiatric and multidisciplinary healthcare practice.

Practice Details:
Winelands Wellness

Jan van Riebeeck Road

2nd Floor Polo Pavillion 

Val de Vie

Paarl

7646

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3. No Medical Advice and No Therapeutic Relationship

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All content on this website is provided for general informational purposes only.

  • It does not constitute medical or psychiatric advice

  • It is not a substitute for professional consultation

  • Use of this website does not establish a therapeutic relationship
     

A therapeutic relationship arises only after:

  • A formal consultation; and

  • Agreement to treatment and terms of care
     

4. Emergency Disclaimer
 

This website is not intended for emergencies.
 

If you are in crisis or at risk of harm:

  • Contact emergency services immediately; or

  • Present to your nearest emergency facility
     

Do not rely on website communication for urgent care.
 

5. Appointments and Enquiries
 

  • Website enquiries or booking requests do not constitute confirmed appointments

  • Appointments are confirmed only upon direct communication and acceptance by the Practice

  • The Practice reserves the right to accept or decline appointment requests
     

6. Electronic Communication
 

Electronic communication involve inherent risks, including:

  • Interruption or failure of communication

  • Data interception or unauthorised access

  • Technical limitations affecting quality of care
     

To the extent permitted by law, Winelands Wellness shall not be liable for:

  • Technical disruptions

  • Data transmission failures

  • Events beyond reasonable control
     

7. Limitation of Liability

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To the fullest extent permitted by law:

  • The Practice is not liable for any loss arising from reliance on website content

  • The Practice is not liable for indirect, consequential, or special damages

  • Use of this website is at your own risk
     

Nothing in these Terms excludes liability where such exclusion would be unlawful.
 

8. Indemnity
 

You agree to indemnify and hold harmless Winelands Wellness from any claims, damages, or losses arising from:

  • Misuse of the website

  • Breach of these Terms

  • Reliance on website content contrary to these Terms
     

9. Intellectual Property
 

All website content, including text, graphics, and materials:

  • Is protected by intellectual property law

  • Remains the property of Winelands Wellness unless otherwise stated
     

You may not reproduce, distribute, or use content without prior written consent.
 

10. External Links
 

This website may contain links to third-party websites.

Winelands Wellness:

  • Does not control external content

  • Does not endorse third-party services

  • Accepts no responsibility for external websites or their practices
     

11. Privacy

Use of this website is subject to the Winelands Wellness Privacy Policy.
 

12. Electronic Communications (ECT Act Compliance)

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By communicating with the Practice electronically, you acknowledge that:

  • Communications may not be secure

  • Delivery is not guaranteed

  • Electronic records may be retained as part of clinical or administrative records
     

13. Website Availability and Accuracy
 

While reasonable efforts are made to ensure accuracy:

  • Content may not always be complete, current, or error-free

  • The website may be unavailable due to maintenance or technical issues
     

The Practice does not guarantee uninterrupted access.
 

14. Consumer Protection Compliance
 

Nothing in these Terms is intended to:

  • Limit rights under the Consumer Protection Act where applicable

  • Exclude liability unlawfully
     

Where required, these Terms will be interpreted in compliance with applicable consumer law.
 

15. Governing Law and Jurisdiction
 

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall fall under the jurisdiction of South African courts.
 

16. Severability
 

If any provision of these Terms is found to be invalid or unenforceable:

  • That provision will be severed

  • The remaining provisions will remain in full force
     

17. Entire Agreement
 

These Terms constitute the entire agreement relating to website use.

They do not replace:

  • Clinical agreements

  • Consent forms

  • Treatment contracts
     

18. Amendments
 

Winelands Wellness reserves the right to amend these Terms.

Continued use of the website constitutes acceptance of updated Terms.

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